无论是在四六级考试还是在专四专八考试中，江湖上始终流传着这么一句话：得阅读者得天下。此言非虚。横向对比四级考试试卷的四大组成部分(写作、听力、阅读和翻译)之后不难发现，无论是考试中心所建议的时间分配比还是各部分的分值占比，阅读都举足轻重。为了帮助考生们更好的备考，文都四六级为大家分享2019年12月大学英语四级阅读真题预测5，希望对您有所帮助。
大学英语四级阅读真题预测5
firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hutare setting a new standard of customer service, using strict employee training and constantmonitoring to ensure the friendliness of frontline staff. Even the American habit of tellingdeparting customers to “Have a nice day” has caught on all over Israel. “Nobody wakes up inthe morning and says, ‘Let’s be nicer,’” says Itsik Cohen, director of a consulting firm. “Nothing happens without competition.”
Privatization, or the threat of it, is a motivation as well. Monopolies (垄断者) that untilrecently have been free to take their customers for granted now fear what Michael Perry, amarketing professor, calls “the revengeful (报复的) consumer.” When the government openedup competition with Bezaq, the phone company, its international branch lost 40% of itsmarket share, even while offering competitive rates. Says Perry, “People wanted revenge forall the years of bad service.” The electric company, whose monopoly may be short-lived, hassuddenly mopped requiring users to wait half a day for a repairman. Now, appointments arescheduled to the half-hour. The graceless El Al Airlines, which is already at auction (拍卖), hasretrained its employees to emphasize service and is boasting about the results in an adcampaign with the slogan, “You can feel the change in the air.” For the first time, praiseoutnumbers complaints on customer survey sheets.
26. It may be inferred from the passage that ________.
A) customer service in Israel is now improving
B) wealthy Israeli customers are hard to please
C) the tourist industry has brought chain stores to Israel
D) Israeli customers prefer foreign products to domestic ones
27. In the author’s view, higher service standards are impossible in Israel ________.
A) if customer complaints go unnoticed by the management
B) unless foreign companies are introduced in greater numbers
C) if there’s no competition among companies
D) without strict routine training of employees
28. If someone in Israel today needs a repairman in case of a power failure, ________.
A) they can have it fixed in no time
B) it’s no longer necessary to make an appointment
C) the appointment takes only half a day to make
D) they only have to wait half an hour at most
29. The example of El A1 Airlines shows that ________.
A) revengeful customers are a threat to the monopoly of enterprises
B) an ad campaign is a way out for enterprises in financial difficulty
C) a good slogan has great potential for improving service
D) staff retraining is essential for better service
30. Why did Bezaq’s international branch lose 40% of its market share?
A) Because the rates it offered were not competitive enough.
B) Because customers were dissatisfied with its past service.
C) Because the service offered by its competitors was far better.
D) Because it no longer received any support from the government.
英语四级阅读参考答案：26. A 27. C 28. A 29.A 30. B
以上就是文都四六级整理的2019年12月大学英语四级阅读真题预测，希望对您有所帮助。更多历年四级真题及答案，历年六级真题及答案请关注文都四六级网站。
点击查看：
【责任编辑：】
关注文都四六级微信
