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2018年6月英语六级阅读训练320

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　　2018年英语四六级考试已经上线，文都四六级小编提醒各位考生：英语六级考试中六级阅读所占比重为百分之三十五，阅读训练的重要性不言而喻，然而阅读技巧也是一门学问。小编为了能让大家更好的阅读能力，为各位考生提供2018年6月英语六级阅读训练(320)。

【四级真题解析】【六级真题解析】【何凯文、谭老师解析视频】

　　I have had just about enough of being treated like a second-class citizen, simply because I happen to be that put-upon member of society—a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I'm convinced that things are being run solely to suit the firm, the system, or the union. There seems to be a harmful new motto (格言) for so-called "service" organizations—Staff Before Service.

　　How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there weren't enough staff on duty to man all the service grilles (栅门) of checkout counters? Surely in these days of high unemployment it must be possible to recruit cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that enshrouding all their cash registers at any one time would increase overheads. And the Post Office says we cannot expect all their service grilles to be occupied "at times when demand is low. "

　　It's the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is curtailed. As for us guests, we just have to put up with it. There's also the nonsense of so many so friendly hotel night porters having been dismissed in the interests of "efficiency" (i. e. profits) and replaced by coin guzzling machines. Not to mention the coldness of the tea-making kit in your room: a kettle with an assortment of teabags, plastic milk cartons and lump sugar. Who wants to wake up to a raw teabag? I don't, especially when I am paying for "service".

　　21. The writer feels that nowadays a customer is_______.

　　A. one who is well served B. unworthy of proper consideration

　　C. classified by society as inferior D. the victim of modern service

　　22. In the writer's opinion, the quality of service is changing because_______.

　　A. the customer's demands have changed

　　B. the organizations receive more consideration than the customers

　　C. the customers' needs have increased

　　D. the staff are less considerate than their employers

　　23. According to the writer, long queues at counters are caused by ____.

　　A. difficulties in recruiting staff B. inadequate staffing arrangements

　　C. staff being made lazy D. lack of co-operation between the staff

　　24. Service organizations claim that keeping the checkout counters manned would result in______.