11.

　　M: I ran into our friend Mark yesterday on the streetand he said he hadn't heard from you for twomonths.

　　W: Yes, I know, but I have been too busy to phonehim.

　　Q: What can be inferred from the conversation?

　　正确答案：D

　　解析：考查推理判断能力；关键是要听懂间接引语“他（即Mark）说他两个月没收到你（即女士）的信了”，D正是该信息的同义表达。男士说他昨天遇到了Mark，故A不正确；选项B的内容对话中没有提到；女士说“我太忙了，没能给Mark打电话”，故C不正确。女士所用的“too...to... 太……而没能……”结构是听力中的高频考点。

　　12.

　　M: Mr. Brown asked me to tell you that he is sorry he can't come to meet you in person. He isreally too busy to make the trip.

　　W: That's OK. I'm glad you've come in his place.

　　Q: What do we learn from the conversation?

　　正确答案：C

　　解析：本题关键在于听懂男士所用的间接引语中的“他（即Mr. Brown）不能亲自来接您”和女士所用的习惯表达“我很高兴您替他来”，两者结合即为C：男士替布朗先生来接该女士，C中的on behalf of Mr. Brown相当于对话中的in his place。A为原词的胡乱拼凑；女士说很高兴男士能替布朗先生来接她，所以B、D不正确。