11.

　　W: Please check the oil and water as well as thetires.

　　M: Of course. Would you like your windows cleaned,too?

　　Q: What is probably the man's occupation?

　　正确答案：C

　　解析：本题是人物身份题。此类题只要抓住关键词，就能准确判断身份，正确答题。本题的关键词是oil，water，tires和windows cleaned，提供这些服务的应该是服务站(service station)工作人员，故答案为C。

　　12.

　　W: I certainly would like to buy the brown suit I saw in the department store, but I don't haveenough money.

　　M: Well, if you spent your money more carefully, you would be able to buy it.

　　Q: How does the man feel about the woman?

　　正确答案：A

　　解析：虚拟语气题在短对话中出现的频率较高。此处虚拟语气表示建议;spend money more carefully(更谨慎地花钱)，故选A。