11.

　　M: If I ever see that guy again, I'm definitely going totell him a thing or two.

　　W: Take it easy. Remember, our policy is that thecustomer is always right. You don't want to arguewith a customer even if you think you are absolutelyright.

　　Q: What can be inferred about the man?

　　正确答案：A

　　解析：tell him a thing or two是“要跟他理论理论、教训教训他”的意思，说明男士很生气。所以A正确。根据选项可以预测题目是问男士的感受或对男士的描述。注意，不要对原文内容做“想当然”的过分推断。女士说的argue“争吵”一词就提示了答案。

　　12.

　　W: I just can't stand my job anymore. My boss is not supportive at all.

　　M: If I were you I wouldn't take it anymore. I'd let him know how I feel.

　　Q: What does the man suggest the woman do?

　　正确答案：D

　　解析：女士报怨她的工作，男士回应说：“如果我是你，我就不会把这些憋在心里，我会让他知道我的感受。”Talk to her boss directly是I'd let him know how I feel的同义替换，所以选D。注意男士说的wouldn't take it anymore中it指的是女士前面对于老板不满的想法而非指job，所以B、C错;A对话中没有提及。If I were you是虚拟语气，这是短对话的常考点，必须注意。

编辑推荐：

     2016英语四六级考试报考指南全解析

     2015年12月英语四六级成绩查询全解析专题

     英语四六级听力改革详解及备考策略解读

     2015年12月英语四六级真题答案解析专题